superficial intelligence
AI in CX: Real or Superficial Intelligence?
By all accounts, 2017 has ushered in the dawn of the newest Artificial Intelligence (AI) era. Most technology hype cycles follow typical paths, quickly shooting up, often followed predictably thereafter by a meteoric reentry to reality. Typically, the entire flight takes place over a decade or so, as the fuel of inflated hype burns out, and the gravity of commercial application pulls down on its excitement to test its true value. It has appeared, drew much fanfare, and then disappeared several times already – more akin to a comet, flaring a tail of excitement with each new orbit. AI history suggests five such orbits already – so is it destined for cold dark space soon?